At Jangmi, we offer both in-stock and made-to-order products. Therefore, it is important to consider the order preparation or production time, followed by the shipping transit time.
In-stock products: we allow up to 7 business days to ship your order after payment confirmation.
Made-to-order products: up to 20 business days for production must be added to the estimated delivery time shown at checkout, as indicated in the product description.
Products with a production or shipping time different from our standard timeframe will be clearly indicated in their description.
Important: the preparation/shipping time and the transit time are separate periods. The timeframe shown at checkout refers to the estimated transit time and does not include the time required to prepare or produce your order.
For orders containing both in-stock and made-to-order products, the order will be shipped after production of the made-to-order items is completed, unless otherwise agreed with Jangmi.
After your order has been shipped, a tracking number will be provided, depending on the shipping method selected.
Transportation and delivery are handled by DHL. Jangmi monitors the shipment and remains available to assist in case of any issues related to transportation.
The delivery times shown at checkout are estimates and may change during transit.
Weekends and public holidays are not considered business days when calculating preparation times.
Delivery attempts are subject to DHL's rules and procedures and the shipping method selected.
If the order cannot be delivered because the recipient is unavailable or for any other reason related to receiving the package, it may be returned to Jangmi or handled according to DHL's procedures.
If the package is returned to the sender and a new shipment is required, the customer may be responsible for paying a new shipping fee.
It is the customer's responsibility to carefully check all delivery information before completing the order, especially the recipient's name, postal code, address, number, apartment/unit or additional information, city, and country.
If an order is returned due to incorrect or incomplete address information, it may be reshipped upon payment of a new shipping fee by the customer.
Potential disruptions, strikes, weather conditions, operational issues, customs holds, or other exceptional circumstances may affect the estimated delivery time.
For international shipments, delays may also occur due to customs inspection and clearance procedures in the destination country.
In such cases, Jangmi will monitor the situation and, whenever possible, assist the customer with the information provided by the shipping company.
The delivery times shown on the website are estimates and do not constitute a guarantee of a specific delivery date.
Jangmi ships internationally via DHL to various countries.
The shipping options available for the destination country, as well as the shipping cost and estimated transit time, are shown at checkout before completing the purchase.
Shipping Time
For international orders, the total timeframe consists of the order preparation or production time + the estimated international transit time.
In-stock products: we allow up to 7 business days to ship your order after payment confirmation.
Made-to-order products: up to 20 business days for production will be added, as indicated in the product description.
After the order has been shipped, the international transit time is an estimate and may vary depending on the destination country, logistical procedures, customs inspections, and other factors that may occur during transit.
The international shipping cost paid at checkout does not include taxes, customs duties, or other charges related to importing the order into the destination country.
The application of these charges depends on the laws, regulations, and customs procedures of each country.
If import taxes, customs duties, tariffs, or any other charges are imposed by the authorities in the destination country, these costs are the responsibility of the recipient.
Jangmi does not collect these charges in advance at the time of purchase.
We recommend that customers check their country's import regulations before placing an order, particularly regarding any taxes or duties that may apply to products shipped from abroad.
International orders may be subject to customs inspection and clearance procedures in the destination country.
If DHL or local authorities request information, documentation, or payment of taxes and duties in order to release the shipment, the recipient is responsible for providing the necessary information or completing the required payment so that delivery can proceed.
Any delays resulting from customs procedures are not included in the estimated transit time shown at checkout.
International orders shipped via DHL include tracking, allowing customers to follow the main stages of transportation and delivery.
After the order has been shipped, Jangmi remains available to assist customers with any questions or issues related to the shipment.
Brasil
Espanha
Estados Unidos